FAQ

Sales Tax: ( for USA citizens) If any sales tax is not charged during your purchase, because of the different ratios applied according to your location, please do not forget that while customs clearance there might be additional cost because of missing sales tax. VAT: (for Eu citizens) Value Added Tax is not calculated while you are purchasing. So an additional payment might be required while the customs clearance is going on. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. Dreamedby is not responsible for delays due to customs. Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order. The customer must take full liability for any parcels returned to Dreamedby due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.

2-5 days usually in Ready Stock products, but If the products are signed as "Made to Order" Please keep in mind that handmade products are averagely produced in 10 business days, before shipping.

Once you made an order you will receive a mail which will show your order confirmation and list of your items. Once your order has been dispatched from our warehouse you will get second mail titled; 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by the shipping company, please allow 24 hours for this to update. Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Dreamedby will not be held responsible for any delays in delivery due to courier issues. If you miss your delivery you will receive a calling card from the shipping company which will give instructions on what to do next.

Once your parcel leaves our warehouse it is the carrier's responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via info@dreamedby.com We're sure you'll be happy with your Dreamedby purchase but we all change our minds, if you do please read through the information below. As always our customer experience team are only an email away! So any questions you have please email: info@dreamedby.com Please do not hesitate to contact us with any reason regarding your purchase. We always try to do our best to satisfy your desire.

Dear Valuable costumers, We try to do our best for the optimum shipping time for your delivery. We are working with international service providers especially: Fedex UPS USPS ( for domestic delivery in USA ) Please do not hesitate to contact us with any reason regarding your purchase. We always try to do our best to satisfy your desire.

Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Dreamedby, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.